The caller is a user of your product, so the agent needs to know who they are and which account they belong to. The transcript stays in the product, and a person on your team can take over with that context still in front of them.
Before we build, we look at latency and at what a minute of the call will cost you to run. Recording and consent depend on where the caller is. Your counsel should look at that before go-live. This note is not legal advice.
Voice is one of the AI features inside the product. The walkthrough of the caller’s path is the in-product voice use case.
No. The caller is a user of your product, and the agent needs to know which account they belong to.
Your counsel, before go-live. This note is not legal advice.
